Return Policy
1. Return Policy Please find our return policy below:
Please note that you may return your order within 14 days of receipt.
Please note that items must be in their original condition, unused, undamaged, with all tags attached and in their original packaging.
Please note that items purchased at a discounted price or on sale may not be eligible for return unless otherwise stated.
2. The following steps outline the procedure for returning items:
To initiate a return, please contact our customer service team at [email address: info@i-feinblatt.com] or call us on [contact phone number: +491605578183].
Once your return has been confirmed, you will be provided with detailed instructions on how to send the item to our warehouse.
3. Please note that the customer is responsible for any costs incurred for the return.
Unless otherwise agreed, the customer is responsible for the costs associated with the return shipment.
In the event that the return is due to an error on our part (i.e. delivery of the incorrect item or a defective product), we will cover the full shipping costs.
4. Refunds:
Upon receipt and inspection of the returned item, a refund will be issued within 7-14 business days.
The refund will be processed through the same payment method used for the original transaction.
Please note that banking or currency conversion fees may apply in accordance with your bank's policies.
5. Should you wish to exchange an item, please refer to the standard return policy.
Should you wish to exchange an item, we advise that you return the item in accordance with our standard return policy and place a new order.
Please note that an exchange is only possible if the item is in stock.
6. Please note that the following items cannot be returned:
Please note that items which have been customised or personalised (e.g. with initials or a special design) cannot be returned.
7. Please find below the rules for international returns outside of Europe.
For international returns, customers are advised to factor in potential customs fees and additional costs that may be incurred upon returning the item.
It is imperative that all international returns are sent with a tracking number to avoid any potential loss.
8. Please direct any queries to the following contact information:
Should you require further information regarding returns, please do not hesitate to contact us at [ info@i-feinblatt.com ]
or alternatively, you may call us on [+491605578183]